Specifications

"Caring your customer is an art"

No Restriction in

  • Unlimited agents
  • Unlimited supervisors(manager)
  • Unlimited department
  • Unlimited chat history
  • Unlimited chat sessions

Chat Interface

  • Department/Skill based chat routing
  • Chat transfer between department/agent
  • Queue System
  • Multiple chat sessions
  • Chat tags(disposition code)
  • File transfer
  • Visual & sound alert
  • Canned response/welcome greetings
  • Dynamic timezone
  • Chat rating & customer feedback
  • Email chat transcript
  • Unicode support
  • Fully responsive

Customization

  • Fully customizable on demand
  • Business hours customization
  • Offline chat/After hours form
  • Holiday customization
  • Transferring file size limit
  • Promotional message
  • Chat window customization
  • Shortcuts/Predefined texts
  • Queue time customization
  • Authorization(ACL) customization

Security

  • Visitor banning
  • SSL 256bit encryption
  • Access restriction

Customer Management

  • Customer black listing
  • Customer white listing
  • Customer chat limit restriction
  • Customer information/Geolocation
  • Customer chat history

Agent Management

  • Agent monitoring tools
  • Agent performance
  • Agent ranking

Analytics & Reporting

  • Agent performance
  • Chat performance
  • Agent activity log
  • Individual agent report
  • CLI activity report
  • Log summery report
  • Rating & feedback report
  • Exporting report

Visual Report on Dashboard

  • Bar chart for daily(customizable) total chats
  • Line chart for skill based chats
  • Pie chart for department based chats

Ticketing system

  • Department based ticket
  • Manage tickets
  • Access restriction
  • Tickets between agents
  • Comments based rating
  • Ticket related reports

Integration

  • Third-party integration
  • Javascript API
  • Chat from multiple websites

Ready to get started?